‘We Sincerely Apologise,’ means you’re EFFED!!!!
This is a sample of email sent by my administrations to the Airlines of PNG for the service that they were providing which is getting frustratingly worse each and every day – week in and week out!!!
What is happening I have no idea but you get reasons for delays and cancelations due to technical problems, shortage of aircrafts, pilots running out of flying hours etc; etc; etc - all sorts everyday now. Then to add salt to injury APNG get passengers fitted into aircrafts running another sector hoping for a round trip that never happens, luggage’s loaded onto aircrafts scheduled on a different sector (ensuring passengers will catch it at the other end), inform passengers 2 days after the flights are cancelled, change sector schedules and the list goes on………..of course poor Papua New Guineans having no other options of third level service provider had to just make do with this service. Need you be told about the airfare prices too………it’s as if you are paying to cross the continent in two places with premium overnight stays in the choicest of accommodations!!!!
Its getting bloody worse – to be honest it is coming to stage where loyal passengers are coming to loggerheads with the front office staff – even the odd isolated APNG agent (mind you this person is not a dedicated APNG employee – more self employed) get abused by his own local people for the ****up of APNG Operations.
So if you are sitting out there at the airport with an APNG ticket and the voice on the PA system goes, ’APNG sincerely apologises……blah, blah, blah etc,’ you know very well you are seriously ‘EFFED’ in a big way.
Sometimes you can just pick up the tone of embarrassment on the voice coming from the PA (this person knows it’s time to look for a better employer), and then there is the tone that comes on very smart and with a don’t-give-a-EFF attitude – this one has a very narrow brain space and has no other job options in life; the best he/ she can hope for is stay there until death crosses his/her path.
So spit back our money as quickly as you swallow it at the purchasing counter. Oh and SMILE while you are at it……………..
(Reservations) / Operations / Accounts,
Airlines PNG
TO WHOM IT MAY CONCERN
We had only been informed on Mon.10th May that CG5373 ......... dated Friday 07th May '10 was cancelled without notice. It was very disappointing to us and the operating team as it has disrupted the Doctor's program and work scheduled to be carried out there. As well as that, the related logistics and costs incurred to get him in and out. We had people in the Aramia District all waiting for the distribution of medical supplies. ADI Doctors Australia has voluntarily provided such service to the people in remote communities of PNG. They might reconsider such services if frequent cancellation of flights was an issue here.
We hope that won't happen again but to look forward to a better consistant service in the near future.
Provided below is the copy of the ticket and we request for a refund for unflown sectors at your earliest please.
Thank you
----- Original Message -----
From:
To:
Sent: Tuesday, April 20, 2010 10:26 AM
Subject: Emailing: Online Booking - Booking Confirmation (2)
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Rules Flight 1: CORPORATE ADVANTAGE (Q) Flight and date changes are permitted at any time and no change fee is payable. The new fare must be of equal or higher value than the original fare. If the fare for the new booking is higher than the original fare, the difference in fare must be paid at the time of changing the booking. Name changes are permitted at any time free of charge. Re-routing is not permitted. The fare is fully refundable (a refund administration fee of PGK110.00 or AUD50 per passenger applies) or the amount may be held in credit for further travel for up to 12 months from the date of issue of the original ticket. Full payment must be made within 24 hours of making the booking. Failure to check in for a PNG domestic flight by the deadline, not showing up for the flight (no show), or failure to board the aircraft after checking in for the flight will incur a fee of PGK165.00 or AUD85.00 per passenger payable at the time of rebooking, or deducted from any refundable fare amount. Children (2-11 years) pay 75% of the full adult fare. Infants (under 2 years) who do not occupy a seat travel free of charge. Infants occupying a seat pay 75% of the full adult fare. . | |||||||||||||||||||||||||||||||
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Rules Flight 2: CORPORATE ADVANTAGE (Q) Flight and date changes are permitted at any time and no change fee is payable. The new fare must be of equal or higher value than the original fare. If the fare for the new booking is higher than the original fare, the difference in fare must be paid at the time of changing the booking. Name changes are permitted at any time free of charge. Re-routing is not permitted. The fare is fully refundable (a refund administration fee of PGK110.00 or AUD50 per passenger applies) or the amount may be held in credit for further travel for up to 12 months from the date of issue of the original ticket. Full payment must be made within 24 hours of making the booking. Failure to check in for a PNG domestic flight by the deadline, not showing up for the flight (no show), or failure to board the aircraft after checking in for the flight will incur a fee of PGK165.00 or AUD85.00 per passenger payable at the time of rebooking, or deducted from any refundable fare amount. Children (2-11 years) pay 75% of the full adult fare. Infants (under 2 years) who do not occupy a seat travel free of charge. Infants occupying a seat pay 75% of the full adult fare. . | |||||||||||||||||||||||||||||||
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Rules Flight 3: CORPORATE ADVANTAGE (Q) Flight and date changes are permitted at any time and no change fee is payable. The new fare must be of equal or higher value than the original fare. If the fare for the new booking is higher than the original fare, the difference in fare must be paid at the time of changing the booking. Name changes are permitted at any time free of charge. Re-routing is not permitted. The fare is fully refundable (a refund administration fee of PGK110.00 or AUD50 per passenger applies) or the amount may be held in credit for further travel for up to 12 months from the date of issue of the original ticket. Full payment must be made within 24 hours of making the booking. Failure to check in for a PNG domestic flight by the deadline, not showing up for the flight (no show), or failure to board the aircraft after checking in for the flight will incur a fee of PGK165.00 or AUD85.00 per passenger payable at the time of rebooking, or deducted from any refundable fare amount. Children (2-11 years) pay 75% of the full adult fare. Infants (under 2 years) who do not occupy a seat travel free of charge. Infants occupying a seat pay 75% of the full adult fare. .
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CHECK-IN TIMES
Check-in will open 2 hours prior to the scheduled departure time. You must check in NO LATER THAN 60 minutes prior to the scheduled departure time. You will not be able to check in after this time. Arrival after this time, not showing up for the flight (no show), or failure to board the aircraft after checking in for the flight will result in loss of the fare with all fare types except Premium Economy (E class) and Corporate Advantage (Q class).
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